Nothing has quite revolutionised how we bet quite like the emergence of smartphones alongside the internet. There aren’t many betting companies who will be more aware of this than Goodwin Racing.
Since 1997, they have been one of the biggest telephone betting brands in the UK. The time of telephone betting is slowly coming to an end, however, heightening the importance to build an online betting site that can compete with the best – and for Goodwin Racing, they hope that to be BetGoodwin.
In conjunction with software suppliers FSB Technology, BetGoodwin looks to combine the telephone side of its business with the website, allowing players to do both under one wallet. In this review, we will be focusing on its mobile site, including the most important features, markets, promotions, and more, to make an informed decision as to whether BetGoodwin is a good betting provider.
Betting sign up offers can prove to be a great opportunity to make an appealing first impression. Unfortunately for BetGoodwin, it fails to do so.
The offer itself is straightforward: you sign up, make your deposit, and bet a minimum of £10 on any sport. In return, you get a £10 free bet as your reward. The only major additional terms to consider are that the qualifying bet must have odds of evens or more, and that the free bet must be used within seven days of being awarded.
The simplicity of the offer is pleasing, and should particularly suit less experienced punters. The size of the free bet, at only £10, however, is very small indeed when compared to similar sign-up bonuses that competitors offer. The likes of 888sport, Virgin Bet, SpreadEx Sports, and Unibet all offer a minimum of £30 in free bets with an initial £10 bet.
In short, if you’re simply looking for a straightforward and no-nonsense welcome offer, this deal should suit your needs. If you’re looking to get a bigger return on your investment, however – or generally get the best bang for your buck – you should probably investigate other sign-up deals.
At the time of writing, there is no BetGoodwin mobile app whatsoever available, for either iOS or Android devices. In a time where accessibility is so important to players, and on-the-go betting is replacing traditional desktop usage for many, this is a huge miss, albeit an unsurprising one for a betting site that is still in its infancy.
Nevertheless, if punters are indeed looking to use BetGoodwin on their phones, the mobile version of the site does offer an alternative. Unfortunately for both bettors and BetGoodwin though, even this mobile site still needs additional development.
Whilst in general the site’s layout is easy to understand, little additions and a bit more thought overall would make navigating the mobile site much simpler. For example, the list of sports within the ‘burger menu’ icon on the top-left are alphabetised. In theory, this makes sense. However, this means that some of their most popular markets – like horse racing betting – are lost in the list, while less popular sports such as Aussie Rules football stand at the top. These may seem like minor alterations on the surface, but – when added together – they can really transform the user experience.
Whilst the mobile site cannot compete with some of the more familiar brands in the industry, there are still some commendable advantages when betting with BetGoodwin. Here are some of the most impressive examples:
If betting in the moment suits your style, then BetGoodwin may prove to be a shrewd choice. When opening the mobile site, players are met with all the sports that are happening at that very second, putting the punter in the centre of the action from the get-go. This clearly shows the emphasis which BetGoodwin has placed on in-play markets.
Better still, the list of available options here is exhaustive. It includes not only the most popular sports, like football and horse racing, but more niche choices like badminton and table tennis too.
BetGoodwin’s mobile betting site may be new, but its business as a telephone betting operator is steeped in history. With that experience comes clear insight into the importance of competitive betting odds.
The odds here, in general, match or sometimes even beat those of some of the biggest betting sites in the world. The clear focus on impressive racing odds, including both horse racing and greyhound racing, has led to BetGoodwin establishing some of the best prices in the business. Merge this with their Best Odds Guaranteed deal on UK and Irish horse racing and greyhound racing after 7am, and – overall – you find an especially tempting offering for racing bettors.
Whilst horse racing sits as a priority for BetGoodwin, they also offer an array of sports to pick from if the ‘sport of kings’ isn’t to your taste. In particular, the emergence of eSports hasn’t passed BetGoodwin by, with the likes of CS:GO, Dota 2, and more available on this platform.
Away from eSports, more niche sports like floorball, handball, and volleyball are offered. If you’re looking to bet on something a little different, rather than the usual massive markets, BetGoodwin will likely have several appealing options for you.
It comes as little surprise that BetGoodwin has a customer service offering that sets itself apart against competitors. Years of telephone betting has meant that contacting its team is simple – whether that be via telephone, email, or the live chat.
The actual quality of all these options is also kept nice and high. The customer service team tends to be extremely helpful when handling any issues, and are even willing to provide tips on simply making your time using BetGoodwin easier.
Whilst in general the user experience of BetGoodwin’s mobile site leaves little to be desired, its sign-up process certainly bucks the trend.
Creating an account here is a simple and quick undertaking. We’ll explore that in more detail later, but you can basically just click ‘Join Now’, add your personal details laid across two separate pages, and progress straight towards making a deposit (although some users may be asked for more information based on additional KYC checks).
This is a huge bonus for BetGoodwin, as often the hurdle of signing up to a betting site can halt a player’s progress before a bet has even taken place. If BetGoodwin can improve the rest of its mobile site to meet the simplicity of the sign-up process, then this brand could become a very good option for the majority of players.
Accessibility to a site can make or break an experience, and using the payment option that you feel comfortable with certainly helps in this regard. Thankfully, BetGoodwin offers an array of payment options – for both depositing and withdrawing – to make payment personal to you. All the major cases here, with you being able to both deposit and withdraw using debit cards, a decent selection of eWallets, and more.
Unfortunately, the minimum deposit is £10 – a little higher than its competitors, who often start at £5. However, if you’re looking to continue using BetGoodwin as your betting provider of choice, then this only acts as a minor hurdle.
BetGoodwin is by no means feature-packed. Instead, it is focused on a small number of features that target its major sports markets, like football, horse racing and greyhound racing. With that in mind, these are the major betting features that may make signing up to BetGoodwin worth your while.
In-play is clearly a highly important feature for BetGoodwin, as well it should be. All in-play markets are handily located near the top left of the page, and this list is extensively populated with all major sports, and some more niche ones too. Inside these sports, varying leagues, events, and competitions make their in-play offering complete. For example, BetGoodwin’s in-play football offering includes leagues from Armenia, Denmark, Argentina, and Rwanda to name just a few.
As for the in-play markets themselves, Match Result, Next Team to Score, Over/Unders and more major bet types are included. These stand amongst more alternative betting markets, such as Draw No Bet, Total Goals Exact, and Double Chance. In short, BetGoodwin’s in-play betting markets have something for everyone, making it an exciting prospect for live bettors.
Placing an in-play bet is also simple, and – as you do so – your picks are informed via real-time information and analysis on the sport. For example, for tennis you’re told the time over which the game has been played out, and the scores in each game and set. This is all highly welcome, since – the more information the player can receive – the easier it is to pick a winning bet.
As noted, BetGoodwin’s live betting features really stand out on its mobile site. So, it’s no surprise that it has paired this with an impressive cash out feature that gives you an excellent amount of control over your bet, all from the comfort and convenience of your mobile device.
Cash out is a feature that allows you to amend your original bet during the event, to either lock in a profit or a loss by settling your bet early. That could mean taking an early profit if you believe the result may change, or taking less of a loss if you believe the result will remain the same.
In this case though, BetGoodwin doesn’t just offer a full cash out, like most brands, but a partial cash out top. This means you can take some of your winnings, while leaving the rest in until the final result. In short, you have total control over your bet.
To use either full cash out or partial cash out, tap the My Account button on your phone, then Cash Out next to your open bet. If you wish to fully cash out, click on the amount displayed. If you wish to partially cash out instead, click on the symbol to the right of the cash out value and use the slider to determine the amount to partially cash out. Once confirmed, the remainder of your stake will be settled according to the final result.
Cash out is not available on all markets, but it is easy to see which ones are eligible, with a cash out icon displayed alongside the markets that do indeed support it. It can also not be used in conjunction with any promotion, which may be a slight frustration for some punters.
As you can already tell, live betting is one of BetGoodwin’s greatest strengths. Pleasingly, it has paired this with an impressive live support system, so that unexpected issues do not scupper your live betting experience.
If you do experience issues that need resolving with haste, simply click on the live chat function via your mobile device’s interface. From here, a new window will open, and you will be connected to the BetGoodwin customer service team.
During our testing for this BetGoodwin review, the customer services team were quick to respond to our queries and helpful in dealing with the issues we raised. This immediacy is critical for a betting site that pushes their in-play offering, and – based on our experiences – any issues you encounter should indeed be resolved quickly, allowing you to focus on enjoying the betting experience.
When it comes to both horse racing and greyhound racing, BetGoodwin truly comes into its own. Nothing shows this clearer than its Best Odds Guaranteed promise. This means that if you take a Race Winner price on any UK or Irish horse or greyhound, and the starting price is bigger, you will automatically be paid out at the starting price if you win. In short, no matter when you place your bet, you’ll be betting with the best price that the horse or greyhound had odds at.
There are some terms to consider, as you would expect. The maximum returns are capped at £1,000 per bet, the deal does not apply to races before 7am each day, and it also does not apply to ante post bets, special markets, or international racing.
This confidence in BetGoodwin’s horse and greyhound racing offering is infectious. Along with the promotions that are detailed later in this review, BetGoodwin is definitely a smart choice if racing is your favoured sport.
This is one area of betting that can often be overlooked, and it really shouldn’t be. Betting responsibly is a cornerstone of being a punter, and BetGoodwin clearly understands this.
That’s why the home page of its mobile site includes a “Stay in Control” banner. A click into this banner will take you to the brand’s responsible betting page, which includes essential links to helpful sites to help out with any gambling issues. It also includes tips for betting sensibly, so you can enjoy betting in control.
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When it comes to markets on a betting site, this is invariably a case of ‘the more, the merrier’. That is, of course, as long as the quality is maintained, which we’re pleased to say that BetGoodwin has indeed managed to achieve.
There are many big-time markets available to on-the-go bettors here, including the likes of horse racing, football, and tennis. There are also more niche markets, with everything from biathlon to Aussie Rules being covered. Technically there aren’t quite as many of these niche options as you’ll find on some competitors, but the markets which BetGoodwin does provide are kept to a high level of quality, to ensure the experience – for the sports you can bet on – is enjoyable.
With all that said, let’s take a closer look at some of the most important markets this betting app provides. Afterwards, we’ll get a quick overview of your other available options.
A clear focus for BetGoodwin, the horse racing markets available are just as good as some of the biggest hitters in the industry. The Race Winner market is available, as you’d expect, but BetGoodwin also includes some more niche markets. The likes of Top Three Finish, for example, and betting without the starting price favourite, are all options here.
What’s also impressive is the “Today’s Horse Racing” tab. Here, all of the upcoming horse races are available to browse and bet on at once, meaning that you never miss the next race. The use of silks is also a nice visual touch, to really make the page more appealing overall.
Another popular market in BetGoodwin’s arsenal, Greyhound betting has a similar look and feel to its horse racing markets. This is definitely a smart play, as understanding one means that you would also be ready to bet on the other.
Unfortunately, this section doesn’t include more niche markets. Instead, it focuses on bringing you as many races as possible, but only offers Winner, Forecast and Tricast markets. If the sheer quantity of markets is more important to you, however, then this shouldn’t be an issue.
Football may not sit as prominently on BetGoodwin’s mobile site as horse racing, but that doesn’t mean that it’s missing important markets. That’s just as well, since – while horse racing might be a more historic betting sport – football is the most popular one for mobile punters in the UK.
Overall, we’d actually say that football markets are where BetGoodwin truly flourishes. The vast array of markets here include First and Second Half Results, Team Total Goals, Double Chance, Both Teams to Score, and Total Goals Exact to name a few. These are provided across an absolutely enormous selection of competitions, covering both domestic, continental, and international matchups. It’s no exaggeration to say that there is something for everyone when it comes to football betting at BetGoodwin.
In addition to the ones we’ve investigated above, there are some 25+ other sports available to bet on via the BetGoodwin mobile site, which is a good amount of variety in anyone’s book.
Whilst these other sports don’t tend to offer quite as many markets, they still provide more than enough to form a complete betting experience. As for the sports themselves, the likes of eSports, darts, cricket, boxing, rugby, golf, and many more are all options on the BetGoodwin mobile site.
As noted, horse and greyhound racing are most certainly BetGoodwin’s focuses. Nowhere on the mobile site is this displayed more clearly than on its promotions page. If you are looking for promotions on other sports, by contrast, BetGoodwin may not be quite as well suited for you.
BetGoodwin’s major promotions focus on bet insurance. This means that if your bet looks to be winning, but falters at the final moment, you are saved from the heartbreak. Reducing your losses might not sound as exciting as increasing your winnings, but – at the end of the day – both add up to long-term profits in your account.
With all that said, let’s take a closer look at some of BetGoodwin’s most notable promotions for its existing mobile customers.
There aren’t many more heart-breaking moments than losing by just a nose at the post. Thankfully, BetGoodwin has the answer. If you lose by a nose on any UK or Ireland single bet, you’ll receive a free bet matching your stake, up to a generous £100.
There are some terms that need to be considered, as you’d expect. Most notably, free bets must be used in their entirety, and will expire after seven days of being credited. If they are not used by then, they will simply be forfeited.
The heartbreak saviours don’t stop at Nose Losers at BetGoodwin. That’s because you can also get a free bet matching your stake up to £100, if you place a single UK or Ireland horse racing bet and are beaten by under ½ a length in a chase.
Again, there are similar terms for this promotion as to the Nose Losers offer. Free bets must be used within seven days of being credited, and must be used in their entirety.
Another promotion that focuses on bet insurance, this deal gives you a free bet matching your stake up to £100 if you place a single UK or Ireland horse racing wager, and your chosen runner falls at the last hurdle whilst leading.
Like BetGoodwin’s other promotions, you must use your Free Bet in its entirety on one bet, and it must be used within seven days of being credited.
BetGoodwin’s final bet insurance special gives you a free bet of up to £100, matching your stake, if you place a single UK or Ireland horse racing bet and come second to a horse priced 50/1 or bigger.
This offer does not include the Grand National, and Free Bets must be used in its entirety on one bet and used within seven days of being credited.
The quality of the available options for depositing and withdrawing can make or break a user’s experience. Thankfully, BetGoodwin’s deposit and withdrawal options are both numerous and easy to use.
There are a variety of deposit methods available, incorporating some of the biggest and most popular options. The likes of Visa debit, Mastercard debit, Visa Electron, Maestro, Skrill and Neteller are all included here.
There are some terms that need to be considered, however. The minimum deposit amount accepted is £10, and the maximum is £2000. We’re pleased to say, however, that BetGoodwin does not charge for depositing or withdrawing – for a smaller betting company, this is commendable.
Mistakes can happen, and unexpected issues are always bound to crop up, which is why helpful customer service is crucial to the user experience. On the BetGoodwin mobile site, we’re pleased to say that you’ll certainly find this.
Its live chat function is very impressive on mobile, with agents responding within minutes and resolving my issues on the spot. Better still, the coverage is 24/7 with a professional customer support team, meaning that you’ll never be hung out to dry if you have an issue.
If you do need more expertise, there’s a customer support email address which is available to all customers, and – in our experience – the team replied within one day. This speed isn’t too bad, especially if you consider that – for any more urgent help – you can simply use the live chat function.
Due to the difficult layout of the BetGoodwin site, finding security information isn’t easy to locate. This is not a trait that fills you with confidence when signing up to a betting company, but – unfortunately – is a pretty common issue on modern-day betting apps.
After starting life in a retail unit in Uckfield over 20 years ago, Goodwin Racing Limited has grown into one of the leading independent telephone bookmakers in the UK.
In January 2022, the company rebranded into BetGoodwin, to complement the launch of an online mobile sportsbook. This combination allows players to enjoy their betting in a combination of ways – whether that be over the phone, with a mouse and keyboard, or with their mobile browser.
BetGoodwin certainly has potential. That’s particularly clear when you look at its horse racing and greyhound racing offerings, with an impressive array of promotions, markets, and competitive odds all being in place.
That being said, it is still difficult to look past the user experience offered here. The mobile site is difficult to manoeuvre around, and important pages – like popular sports, security information and FAQ pages – can easily get lost.
It is no surprise that this is the case, however. BetGoodwin is completely new to this style of betting, despite its lengthy track record, and there will naturally be issues to be resolved and tweaks to be made before it can compete with the industry’s bigger betting apps.
Despite this, if you can look past the clunky controls, then BetGoodwin might prove to be a good option for horse racing and greyhound racing bettors. If you’re a fan of racing, we can already recommend signing up, grabbing your £10 free bet, and enjoying the impressive range of special offers for racing which are available.
At the time of writing, BetGoodwin does not have an app for either iOS or Android. Instead, punters must use the mobile version of BetGoodwin’s main website.
BetGoodwin’s best offerings are found on horse racing, greyhound racing and football. You can also bet on over 25 other sports, including but not limited to tennis, boxing, esports, handball and badminton, all of which offer a nice variety of markets.
There are a variety of deposit methods available, incorporating some of the biggest and most popular methods, such as debit cards and eWallets. The minimum deposit amount accepted is £10, and the maximum is £200.
There are numerous impressive promotions available on Goodwin Bet, although they are all focused on horse racing. These include a £10 free bet when you bet £10 for new accounts, a matched free bet on nose losers, and several other insurance deals.
The live chat function is easy to use here, and agents tend to respond within minutes, 24/7. If you have a more complicated issue, then customer service email replies typically take a day or two. Unfortunately, the FAQ section is difficult to find, so the use of the live chat would be the easier method of help.